The Pylon alternative

Gleap is the best all-in-one Pylon alternative. Pylon is a per-seat, annual-only B2B support inbox starting at about $59/seat/mo and running to $139/seat/mo, with AI Assistants charged as a +$50/seat/mo add-on. Gleap Team is a flat $149/mo with unlimited seats and Kai included; Pro adds Kai PM, Kai Code, and Kai Resolve - and AI usage is billed by actual tokens and selected model. Gleap also adds in-app bug reporting with session replay, AI bug-to-PR, and a product roadmap that Pylon does not offer. See pricing.

For almost every team, yes. Pylon is priced per seat and billed annually, so 5 seats is roughly $295-$445/mo and 15 seats is roughly $885-$1,335/mo before the +$50/seat AI add-on. Gleap Team is a flat $149/mo with unlimited seats, with AI usage billed by actual tokens and selected model. At 15 seats that is over $9,000/year saved before AI.

No. Pylon has no free plan, no free trial, and no monthly billing - plans are billed annually upfront with 3 to 7 seat minimums. Gleap has a 14-day free trial, plus an Early-Stage Startups program offering 50% off for qualifying teams.

Gleap adds three layers Pylon lacks. In-app bug reporting captures session replay, console logs, and network logs on every report. Kai Code turns confirmed bugs into pull requests through plan, build, and PR. Kai PM clusters feature requests, scores them by revenue impact, and runs a public roadmap and changelog. Gleap also ships native SDKs for iOS, Android, React Native, and Flutter; Pylon has no mobile app.

Pylon AI Assistants are a copilot priced as a flat +$50/seat/mo add-on. Kai is an AI support agent that resolves roughly 80% of tier-1 inbound on its own across the widget, email, WhatsApp, Instagram, Messenger, and Telegram. Kai usage is billed by actual tokens and your selected model rather than a per-seat fee, so you pay for what you actually use.

Yes - Gleap is SOC 2 Type 2 audited and GDPR compliant, with EU/US data residency available on Enterprise.