The Qualified alternative

for teams who need AI support, not a Salesforce-locked AI SDR.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
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Answer
Resolve
Collaborate
Gleap Kai AI answering a customer in live chat on desktop and mobile.
Gleap handing a conversation off from Kai AI to a human agent with full context.
The shared Gleap team inbox where the whole team handles support together.
From first answer to resolved ticket
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Qualified is built to convert visitors, not support customers.
Qualified is a Salesforce-native AI SDR for inbound pipeline - one tile in your stack, priced from roughly $42k/year. Gleap is the support side that tile never covers: AI chat that resolves tickets, in-app bug reporting, and a roadmap your users vote on.
AI support across every channel
In-app bug reporting + replay
Roadmap from real signal
Flat $149/mo, no Salesforce
Qualified prices for the enterprise - and hides the number
Qualified pricing is custom and quote-only: industry estimates start around $42k/year and run to $60k-$100k+ for enterprise, before the Salesforce stack it needs. Gleap Team is $149/mo with unlimited seats. AI usage is billed by actual tokens and selected model - around $0.04 per Kai message.
Gleap routing WhatsApp, Instagram, Messenger, email and widget into one inbox.
Qualified is inbound capture - then the customer is on their own
Piper qualifies the small slice of visitors who start a chat and routes them to sales. After they buy, Qualified has no support inbox, no bug reporting, no roadmap. Gleap is the whole post-signup loop: Kai resolves support, Kai Code turns bugs into PRs, Kai PM builds the roadmap.
Gleap Kai Code analyzing a code diff and turning a bug report into a pull request.
Token-based AI usage
No per-resolution fee. Kai usage is billed by actual tokens and selected model - around $0.04 per message.
Multichannel from day one
Widget, email, WhatsApp, Instagram, Messenger, Telegram. No Salesforce stack required to run it.
Bug reports become PRs
Session replay, console and network logs, then Kai Code plan mode. Qualified has no bug reporting.
Feature requests become roadmap
Kai PM clusters every request and scores by revenue weight. Qualified has no voting board.
Features
Gleap
Qualified
Pricing model
How you actually get billed
Gleap
$149/mo Team + usage-based AI
Qualified
Custom annual, per-seat + traffic
Entry price
Gleap
$49/mo Starter
Qualified
~$42k/yr (quote-only)
Price at 10 seats
Gleap
$149/mo
Qualified
~$42k-$68k/yr
Public, transparent pricing
Gleap
Included
Qualified
Demo required
Requires Salesforce / CRM stack
Gleap
No - standalone
Qualified
Yes, + $30k-$60k/yr
AI support agent
Gleap
Kai, token-based usage
Qualified
AI SDR, sales-focused
Live chat + multichannel inbox
Gleap
Included
Qualified
Web chat, sales intent
Knowledge base / help center
Gleap
Included
Qualified
Not included
In-app bug reporting + session replay
Gleap
Kai Code
Qualified
Not included
AI bug-to-PR
Gleap
Kai Code
Qualified
Not included
AI roadmap + voting board
Gleap
Kai PM
Qualified
Not included
Surveys / NPS + changelog
Gleap
Included
Qualified
Not included
Mobile SDKs (iOS, Android, RN, Flutter)
Gleap
Included
Qualified
Not included
Unlimited seats
Gleap
Included
Qualified
Per-seat tiers
SOC 2 Type 2 / GDPR
Gleap
Included
Qualified
Included
What you gain: Kai (AI support)
Qualified qualifies leads. Kai supports customers.
Qualified's Piper engages the slice of website visitors who start a sales conversation. Kai handles everyone who already signed up - resolving around 80% of tier-1 support across widget, email, WhatsApp, Instagram, Messenger, and Telegram, in your brand voice. Usage is billed by actual tokens and selected model, not per resolution.
See Kai
Gleap Kai AI resolving inbound support inside the live chat widget.
A Gleap bug report with the session replay video player that feeds Kai Code.
What you gain: Kai Code
Bug reports become pull requests.
Qualified routes a lead and stops. When a customer reports a bug through Gleap, Kai Resolve investigates with session replay, console logs, network requests, and device data. Confirmed bugs move into Kai Code plan mode, build mode, and a pull request. The whole loop lives in one platform - no Salesforce required.
See Kai Code
One platform instead of a Salesforce-locked stack.
Gleap replaces support, bug reporting, feature voting, roadmap, changelog, surveys, and a knowledge base in a single tool - rated 4.6 / 5 on G2 by 4,500+ teams, with SOC 2 Type 2 and GDPR built in.
Gleap
4.6 / 5 on G2 - 4,500+ teams
Team
$149/mo
Support, bug reporting, roadmap, and a knowledge base - for a fraction of one Qualified seat tier.
Kai included
AI usage billed by actual tokens + selected model
Unlimited seats
Multichannel inbox - no Salesforce required
Kai Code (bug reports → PRs)
Kai PM (roadmap + changelog)
SOC 2 Type 2 + GDPR
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Most popular
Annual savings
Qualified starts around $42k/yr. Gleap Team is $149/mo.
Talk to sales
Choosing vs Qualified
What is the best Qualified alternative?
It depends on what you need. Qualified is a Salesforce-native AI SDR for inbound sales pipeline, priced custom from roughly $42k/year. If you instead need to support the customers you already have, Gleap is the strongest alternative: AI support, in-app bug reporting with session replay, a roadmap, surveys, and a knowledge base in one platform for $149/mo with unlimited seats. AI usage is billed by actual tokens and selected model - around $0.04 per Kai message.
How much does Qualified cost?
Qualified does not publish list prices - pricing is quote-only and requires a demo. Industry estimates put the starting Premier plan around $42k/year, with enterprise deployments commonly $60k-$100k+ per year, plus a required Salesforce stack often adding $30k-$60k/year. Pricing is per-seat (typically a 5-10 user minimum), billed annually, and scales with website traffic. Gleap, by contrast, is publicly $49/mo Starter and $149/mo Team with unlimited seats. See Gleap pricing.
Does Qualified require Salesforce?
Qualified is built natively on Salesforce and has historically required it; in 2025 Qualified added Piper editions for HubSpot and Demandbase, but the platform is still tied to a connected CRM marketing stack. Gleap is fully standalone - install one line of SDK and run AI support, bug reporting, and a roadmap with no CRM dependency, while still integrating with Salesforce and HubSpot if you use them.
Is Gleap cheaper than Qualified?
Yes, by a wide margin for a support use case. Gleap Team is $149/mo with unlimited seats; Qualified starts around $42k/year quote-only and climbs with seats, traffic, and the Salesforce stack it needs. Gleap AI is billed by actual tokens and selected model rather than a fixed per-resolution fee, so you pay for what you use.
Can Gleap turn bug reports into code changes?
Yes. Kai Code takes a customer bug report - with session replay, console logs, network requests, and device context - and moves confirmed issues through plan mode, build mode, and a pull request. Qualified has no bug reporting at all. Kai PM separately clusters feature requests and scores them by revenue impact to build your roadmap.
Is Gleap SOC 2 certified?
Yes - SOC 2 Type 2 audited and GDPR compliant, with EU/US data residency available on Enterprise. Gleap also offers a 14-day free trial and a 50% Early-Stage Startups program for qualifying teams.
Qualified converts visitors. Gleap supports customers.
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4.6 / 5
G2 · 4,500+ teams
G2 Spring 2026 High Performer badge for Gleap
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Built with ❤️ in the EU 🇪🇺. Gleap is a customer feedback platform with AI agents that close the loop between users and your codebase. SOC 2 Type 2 audited · GDPR compliant · EU data residency available.