Powering 4,500+ of the fastest-moving software teams
Sierra closes conversations. Kai Resolve closes loops.
Sierra resolves the ticket. That's where the product ends. Kai Resolve works every escalation like a top 1% support engineer - it investigates the issue and, if it's a confirmed bug, hands the context to Kai Code for plan mode, build mode, and a PR. The original customer gets notified when the fix ships.
Same caliber. Wired into the whole loop.
Kai Resolve has source access, CRM access, read-only database access, MCP tools, and full conversation context. The difference is what it's wired to: Kai on tier-1, Kai Code on engineering, Kai PM on roadmap, Kai Custom Agents for the rest.
Reads your codebase
GitHub, GitLab, Bitbucket. Investigates technical anomalies with read-only source access.
Routes bugs to Kai Code
Confirmed code defects → Kai Code plan mode → build mode → PR.
Routes features to Kai PM
Product gaps → Kai PM → prioritized spec → Kai Code.
$299/mo Pro
Sierra is enterprise-only ($100K+/yr). Kai Resolve starts on Gleap Pro.
Features
Gleap (Kai Resolve)
Sierra
Pricing model
Gleap (Kai Resolve)
$299/mo Pro
Sierra
$100K+/yr enterprise
Autonomous resolution caliber
Gleap (Kai Resolve)
Kai Resolve
Sierra
Included
Codebase access
Gleap (Kai Resolve)
Included
Sierra
Not included
CRM + database tool access
Gleap (Kai Resolve)
Included
Sierra
Included
Routes bugs to AI coding agent
Gleap (Kai Resolve)
Kai Code
Sierra
Not included
Routes features to AI PM
Gleap (Kai Resolve)
Kai PM
Sierra
Not included
Notifies customer on fix shipped
Gleap (Kai Resolve)
Kai Resolve
Sierra
Not included
Tier-1 AI support included
Gleap (Kai Resolve)
Kai
Sierra
Included
In-app bug reporting + session replay
Gleap (Kai Resolve)
Kai Code
Sierra
Not included
Public roadmap + changelog
Gleap (Kai Resolve)
Kai PM
Sierra
Not included
Unlimited team seats
Gleap (Kai Resolve)
Included
Sierra
Included
SOC 2 Type 2 / GDPR
Gleap (Kai Resolve)
Included
Sierra
Included
Product-led, not enterprise sales-led
$299/mo, not six-figure contracts.
Sierra is built for enterprise customer experience leaders, with multi-month sales cycles and six-figure annual contracts. Gleap Pro is built for product teams that want investigation, routing, and the engineering loop today. $299/mo, sign up, ship in a week.
“Super-fast turnaround on feature requests.”
Transaction Network Services highlights Gleap’s turnaround on new feature requests as part of reducing errors in the product.
Pro
$299/mo
Investigation and routing + the rest of the loop.
Everything in Team
Kai Resolve billed by actual tokens + selected model
Kai Code for confirmed bugs
Source + CRM + MCP + read-only data access
Routes bugs to Kai Code → plan → build → PR
Routes features to Kai PM → prioritized spec
Notifies customer when fix ships
SOC 2 Type 2 + GDPR
Most popular
The conversation isn't the loop. The merge is.