The Smartlook alternative

that does more than record sessions.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
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Replay
Diagnose
Resolve
Gleap session replay video player attached to a customer bug report.
Console logs and network requests captured with every Gleap session.
Gleap Kai Code turning a bug report into a code fix from full bug context.
From replay to resolved bug
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Smartlook records what happened.
Gleap records it, captures the console and network logs alongside it, lets users report the bug in-app, and turns confirmed issues into pull requests with Kai Code. Replay is one tile, not the whole product.
Session replay + console + network logs
Bug reports become pull requests
Kai resolves tier-1 support
Plus roadmap, surveys + help center
Smartlook is being wound down
After its Cisco acquisition, Smartlook reaches End of Sale on May 31, 2026, with last renewals on August 31, 2026 - no new accounts, no new features. If you are choosing replay tooling now, choose something that is still being built. Gleap is actively shipping AI agents every month.
A Gleap bug report with session replay and full context in an actively developed platform.
Smartlook bills per session
Pro starts around $55/mo for 5,000 sessions and 90-day retention. Web and mobile sessions count separately, and overages push most teams to $300-500/mo. Gleap Team is $149/mo flat with unlimited seats. AI usage is billed by actual tokens and selected model.
Gleap Kai AI support agent resolving inbound, billed by actual tokens instead of per session.
Replay tied to real reports
Smartlook gives you a recording. Gleap attaches replay to a user-submitted bug, so you know what to look at.
Kai Code handoff
Confirmed bugs move into plan mode, build mode, and a pull request. Smartlook stops at the recording.
Plus Kai support
Kai resolves routine inbound with usage billed by actual tokens and selected model. Smartlook has no support layer.
No session-cap tax
No overage charges, no separate web and mobile counters. One flat plan.
Features
Gleap
Smartlook
Pricing model
How you actually get billed
Gleap
$149/mo Team + usage-based AI
Smartlook
Per-session tiers + overages
Entry price
Gleap
$49/mo Starter
Smartlook
~$55/mo Pro, 5k sessions
Price at scale
Gleap
$149/mo flat
Smartlook
~$300-500/mo (overages)
Data retention
Gleap
Full history on plan
Smartlook
90 days on Pro
Future of the product
Gleap
Actively shipping
Smartlook
End of Sale May 2026
Session replay
Gleap
Included
Smartlook
Included
Console + network logs on reports
Gleap
Kai Code
Smartlook
Not included
In-app bug reporting + visual feedback
Gleap
Kai Code
Smartlook
Not included
AI bug-to-PR
Gleap
Kai Code
Smartlook
Not included
AI support agent
Gleap
Kai, token-based usage
Smartlook
Not included
AI roadmap + feature voting
Gleap
Kai PM
Smartlook
Not included
Surveys / NPS + knowledge base
Gleap
Included
Smartlook
Not included
Mobile SDKs (iOS, Android, RN, Flutter)
Gleap
Included
Smartlook
Included
Unlimited seats
Gleap
Included
Smartlook
Limited by plan
SOC 2 Type 2 / GDPR
Gleap
Included
Smartlook
Included
What you gain: Kai Code (bug reporting)
Replay that ends in a pull request, not a folder of recordings.
Smartlook hands you a recording and leaves the diagnosis to you. In Gleap, a user reports the bug in-app and Kai Code receives the session replay, console logs, network requests, and full device context - then moves confirmed bugs through plan mode, build mode, and a pull request.
See Kai Code
Console logs and network requests on a Gleap bug report opening a Kai Code run.
Gleap Kai PM feature requests board with vote counts powering a revenue-weighted roadmap.
What you gain: an entire platform
Smartlook is one tile. Gleap is the whole board.
Replay and monitoring are where Gleap starts, not where it stops. Kai resolves tier-1 support across your widget, email, and WhatsApp. Kai PM clusters feature requests into a revenue-weighted roadmap. Surveys, NPS, a knowledge base, and product tours round it out - one platform at $149/mo, instead of stitching point tools together.
See Kai PM
“One platform instead of five tabs.”
Gleap brings session replay, AI support, in-app bug reporting, feedback, and a public roadmap into a single platform - so teams stop paying for and switching between point tools.
Gleap
4.6 / 5 on G2 - 4,500+ teams
Team
$149/mo
Session replay plus support, bug-to-PR, roadmap, surveys, and a knowledge base.
Kai included
AI usage billed by actual tokens + selected model
Session replay + console + network logs
Unlimited seats
Kai Code (bug reports → PRs)
Kai PM (roadmap + changelog)
SOC 2 Type 2 + GDPR
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Most popular
No session-cap surprises
Flat $149/mo, with no session-cap surprises.
Talk to sales
Switching from Smartlook
What is the best Smartlook alternative?
Gleap. Smartlook reaches End of Sale on May 31, 2026 and bills per session - around $55/mo for 5,000 sessions on Pro, with overages pushing most teams to $300-500/mo. Gleap Team is $149/mo flat with unlimited seats and includes session replay with console and network logs, in-app bug reporting, AI support, a roadmap, surveys, and a knowledge base. AI usage is billed by actual tokens and selected model. See pricing.
Is Smartlook shutting down?
Smartlook was acquired by Cisco and has announced End of Sale on May 31, 2026, with last renewals and add-ons on August 31, 2026 - no new accounts or features after that. If you are choosing replay tooling now, Gleap is actively developed and ships new AI agents every month.
Does Gleap do session replay like Smartlook?
Yes. Gleap captures session replay across web and mobile with native SDKs for iOS, Android, React Native, and Flutter. Unlike Smartlook, every replay arrives alongside console logs, network requests, and device context attached to a user-submitted bug report - so you know which recording to watch and why.
How is Gleap pricing different from Smartlook?
Smartlook charges per recorded session and counts web and mobile sessions separately, so overages add up fast. Gleap Team is a flat $149/mo with unlimited seats and no per-session billing. AI features like Kai are billed separately by actual tokens and the model you choose - never per session or per resolution.
Can Gleap turn bug reports into code?
Yes. Smartlook stops at the recording. Kai Code takes a confirmed bug report - with its replay, console logs, and network requests - through plan mode, build mode, and a pull request, so a customer-reported issue can move directly toward a fix.
Is Gleap SOC 2 certified?
Yes - SOC 2 Type 2 audited, GDPR compliant, with EU/US data residency on Enterprise.
Smartlook is winding down. Land somewhere that does more.
Start free trial
See Kai Code
4.6 / 5
G2 · 4,500+ teams
G2 Spring 2026 High Performer badge for Gleap
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Built with ❤️ in the EU 🇪🇺. Gleap is a customer feedback platform with AI agents that close the loop between users and your codebase. SOC 2 Type 2 audited · GDPR compliant · EU data residency available.