The SurveyMonkey alternative

that runs surveys, support, and the whole product loop.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
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From survey response to shipped fix
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SurveyMonkey collects answers, then stops.
A survey is the start of a loop, not the end. Gleap runs in-product surveys and NPS, then carries every answer into AI support, bug reporting, and a revenue-weighted roadmap - one platform, flat $149/mo, unlimited seats.
In-product surveys + NPS
Revenue-weighted analysis
Auto-route to the roadmap
Plus AI support + bug reporting
SurveyMonkey charges per seat - with a 3-user minimum
Team Advantage is ~$30/user/mo and Team Premier ~$92/user/mo, both billed annually with a minimum of three users. Gleap Team is $149/mo with unlimited seats. AI usage is billed by actual tokens and selected model - no per-seat tax.
Gleap in-app survey and NPS cards shown to users in the product.
SurveyMonkey paywalls your own responses
Paid plans cap viewable responses by year (50k on Advantage, 100k on Premier); anything over your limit is charged $0.15 per response and unviewable responses can be deleted. Gleap does not hold your data hostage behind a response meter.
Gleap NPS insights dashboard with the score and full response breakdown.
Surveys + NPS in-product
Trigger micro-surveys and NPS inside your app and widget - the same patterns SurveyMonkey covers.
Answers tied to the customer
Every response is linked to a real user, their session, and history - not an anonymous row in a spreadsheet.
Plus Kai support
Kai resolves routine inbound with usage billed by actual tokens and selected model. SurveyMonkey has no support layer.
Plus Kai Code
A bad NPS comment about a bug becomes a session replay and a PR. SurveyMonkey has no bug reporting.
Features
Gleap
SurveyMonkey
Pricing model
How you actually get billed
Gleap
$149/mo Team + usage-based AI
SurveyMonkey
Per-seat, 3-user minimum
Price at 3 seats
Gleap
$149/mo
SurveyMonkey
~$90/mo (Advantage)
Price at 10 seats
Gleap
$149/mo
SurveyMonkey
~$300/mo (Advantage)
Price at 10 seats (Premier)
Gleap
$149/mo
SurveyMonkey
~$920/mo
Unlimited seats
Gleap
Included
SurveyMonkey
Not included
Response limits / overage fees
Gleap
No response meter
SurveyMonkey
$0.15 per response over cap
In-product surveys + NPS
Gleap
Included
SurveyMonkey
Included
Responses linked to customer + session
Gleap
Included
SurveyMonkey
Not included
AI support agent
Gleap
Kai
SurveyMonkey
Not included
In-app bug reporting + session replay
Gleap
Kai Code
SurveyMonkey
Not included
AI bug-to-PR
Gleap
Kai Code
SurveyMonkey
Not included
AI roadmap from feedback
Gleap
Kai PM
SurveyMonkey
Not included
Public roadmap + changelog
Gleap
Kai PM
SurveyMonkey
Not included
Knowledge base / help center
Gleap
Included
SurveyMonkey
Not included
Mobile SDKs (iOS, Android, RN, Flutter)
Gleap
Included
SurveyMonkey
Limited
SOC 2 Type 2 / GDPR
Gleap
Included
SurveyMonkey
Included
What you gain: Kai (AI support)
SurveyMonkey has no support inbox.
A survey surfaces a problem - then the customer has nowhere to ask about it. Kai resolves up to 80% of inbound support automatically across your widget, email, WhatsApp, and more, in your brand voice. SurveyMonkey collects the complaint; Gleap answers it.
See Kai
Gleap's Kai AI agent answering a customer in live chat on desktop and mobile.
Gleap Kai PM feature request board with vote counts and prioritized items.
What you gain: Kai PM
Every answer becomes a prioritized roadmap item.
SurveyMonkey hands you a chart to read manually. Kai PM auto-captures feedback from surveys, NPS comments, support chats, and bug reports, clusters duplicates with AI, and scores by revenue impact - then builds the roadmap and writes release notes when you ship. The loop closes itself.
See Kai PM
A survey tool measures. A platform acts.
SurveyMonkey ends at the results page. Gleap runs in-product surveys and NPS, then carries every response into AI support, bug reporting with session replay, and a revenue-weighted roadmap - one platform, flat $149/mo, unlimited seats.
Gleap
4.6 / 5 on G2 - 4,500+ teams
Team
$149/mo
Surveys and NPS plus AI support, bug reporting, roadmap, and a knowledge base - one flat price.
Kai included
AI usage billed by actual tokens + selected model
Unlimited seats
No response limits or overage fees
In-product surveys + NPS
Kai (AI support) + Kai Code (bug reports → PRs)
Kai PM (roadmap + changelog)
SOC 2 Type 2 + GDPR
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Most popular
Annual savings
Save about $9.6k/yr vs SurveyMonkey Premier at 10 seats.
Talk to sales
Stop paying per seat for a survey. Run the whole loop.
4.6 / 5
G2 · 4,500+ teams