The SurveyMonkey alternative

that runs surveys, support, and the whole product loop.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
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Ask
Measure
Act
Gleap in-app survey and NPS cards triggered inside the product widget.
Gleap NPS insights showing the score with promoters, passives, and detractors.
Survey feedback turned into prioritized items on the Gleap feature request board.
From survey response to shipped fix
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SurveyMonkey collects answers, then stops.
A survey is the start of a loop, not the end. Gleap runs in-product surveys and NPS, then carries every answer into AI support, bug reporting, and a revenue-weighted roadmap - one platform, flat $149/mo, unlimited seats.
In-product surveys + NPS
Revenue-weighted analysis
Auto-route to the roadmap
Plus AI support + bug reporting
SurveyMonkey charges per seat - with a 3-user minimum
Team Advantage is ~$30/user/mo and Team Premier ~$92/user/mo, both billed annually with a minimum of three users. Gleap Team is $149/mo with unlimited seats. AI usage is billed by actual tokens and selected model - no per-seat tax.
Gleap in-app survey and NPS cards shown to users in the product.
SurveyMonkey paywalls your own responses
Paid plans cap viewable responses by year (50k on Advantage, 100k on Premier); anything over your limit is charged $0.15 per response and unviewable responses can be deleted. Gleap does not hold your data hostage behind a response meter.
Gleap NPS insights dashboard with the score and full response breakdown.
Surveys + NPS in-product
Trigger micro-surveys and NPS inside your app and widget - the same patterns SurveyMonkey covers.
Answers tied to the customer
Every response is linked to a real user, their session, and history - not an anonymous row in a spreadsheet.
Plus Kai support
Kai resolves routine inbound with usage billed by actual tokens and selected model. SurveyMonkey has no support layer.
Plus Kai Code
A bad NPS comment about a bug becomes a session replay and a PR. SurveyMonkey has no bug reporting.
Features
Gleap
SurveyMonkey
Pricing model
How you actually get billed
Gleap
$149/mo Team + usage-based AI
SurveyMonkey
Per-seat, 3-user minimum
Price at 3 seats
Gleap
$149/mo
SurveyMonkey
~$90/mo (Advantage)
Price at 10 seats
Gleap
$149/mo
SurveyMonkey
~$300/mo (Advantage)
Price at 10 seats (Premier)
Gleap
$149/mo
SurveyMonkey
~$920/mo
Unlimited seats
Gleap
Included
SurveyMonkey
Not included
Response limits / overage fees
Gleap
No response meter
SurveyMonkey
$0.15 per response over cap
In-product surveys + NPS
Gleap
Included
SurveyMonkey
Included
Responses linked to customer + session
Gleap
Included
SurveyMonkey
Not included
AI support agent
Gleap
Kai
SurveyMonkey
Not included
In-app bug reporting + session replay
Gleap
Kai Code
SurveyMonkey
Not included
AI bug-to-PR
Gleap
Kai Code
SurveyMonkey
Not included
AI roadmap from feedback
Gleap
Kai PM
SurveyMonkey
Not included
Public roadmap + changelog
Gleap
Kai PM
SurveyMonkey
Not included
Knowledge base / help center
Gleap
Included
SurveyMonkey
Not included
Mobile SDKs (iOS, Android, RN, Flutter)
Gleap
Included
SurveyMonkey
Limited
SOC 2 Type 2 / GDPR
Gleap
Included
SurveyMonkey
Included
What you gain: Kai (AI support)
SurveyMonkey has no support inbox.
A survey surfaces a problem - then the customer has nowhere to ask about it. Kai resolves up to 80% of inbound support automatically across your widget, email, WhatsApp, and more, in your brand voice. SurveyMonkey collects the complaint; Gleap answers it.
See Kai
Gleap's Kai AI agent answering a customer in live chat on desktop and mobile.
Gleap Kai PM feature request board with vote counts and prioritized items.
What you gain: Kai PM
Every answer becomes a prioritized roadmap item.
SurveyMonkey hands you a chart to read manually. Kai PM auto-captures feedback from surveys, NPS comments, support chats, and bug reports, clusters duplicates with AI, and scores by revenue impact - then builds the roadmap and writes release notes when you ship. The loop closes itself.
See Kai PM
A survey tool measures. A platform acts.
SurveyMonkey ends at the results page. Gleap runs in-product surveys and NPS, then carries every response into AI support, bug reporting with session replay, and a revenue-weighted roadmap - one platform, flat $149/mo, unlimited seats.
Gleap
4.6 / 5 on G2 - 4,500+ teams
Team
$149/mo
Surveys and NPS plus AI support, bug reporting, roadmap, and a knowledge base - one flat price.
Kai included
AI usage billed by actual tokens + selected model
Unlimited seats
No response limits or overage fees
In-product surveys + NPS
Kai (AI support) + Kai Code (bug reports → PRs)
Kai PM (roadmap + changelog)
SOC 2 Type 2 + GDPR
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Most popular
Annual savings
Save about $9.6k/yr vs SurveyMonkey Premier at 10 seats.
Talk to sales
Switching from SurveyMonkey
What is the best SurveyMonkey alternative?
Gleap is the best SurveyMonkey alternative for product and support teams. SurveyMonkey is a standalone survey tool priced per seat (Team Advantage ~$30/user/mo, Team Premier ~$92/user/mo, billed annually with a 3-user minimum) and it caps how many responses you can view. Gleap runs in-product surveys and NPS plus AI support, bug reporting, and a roadmap for a flat $149/mo with unlimited seats. AI usage is billed by actual tokens and selected model.
Is there a cheaper alternative to SurveyMonkey?
Yes. SurveyMonkey Team plans require at least three seats billed annually, so the real entry cost is roughly $1,080/yr on Advantage and far more on Premier - and you pay $0.15 per response over your plan cap. Gleap Team is $149/mo flat with unlimited seats and no response meter. See pricing.
Does Gleap do surveys and NPS like SurveyMonkey?
Yes. Gleap runs in-product micro-surveys and NPS triggered inside your app and widget, with the results on a live dashboard. Unlike SurveyMonkey, every response is tied to the real customer, their session, and their history - so feedback becomes action instead of an anonymous spreadsheet row.
What can Gleap do that SurveyMonkey cannot?
SurveyMonkey only collects survey responses. Gleap adds an AI support agent (Kai), in-app bug reporting with session replay that turns into pull requests (Kai Code), and an AI roadmap that auto-captures and prioritizes feedback by revenue impact (Kai PM) - plus a knowledge base, feature voting, and a changelog. SurveyMonkey is one tile; Gleap is the whole platform.
Does SurveyMonkey delete responses over the limit?
On SurveyMonkey paid plans, viewable responses are capped by year (50,000 on Team Advantage, 100,000 on Team Premier). Responses over the cap are charged $0.15 each, and responses you cannot view can be deleted. Gleap has no response meter - your feedback data stays accessible.
Is Gleap SOC 2 certified?
Yes - Gleap is SOC 2 Type 2 audited and GDPR compliant, with EU/US data residency available on Enterprise. It is rated 4.6/5 on G2 by 4,500+ teams.
Stop paying per seat for a survey. Run the whole loop.
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See pricing
4.6 / 5
G2 · 4,500+ teams
G2 Spring 2026 High Performer badge for Gleap
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Built with ❤️ in the EU 🇪🇺. Gleap is a customer feedback platform with AI agents that close the loop between users and your codebase. SOC 2 Type 2 audited · GDPR compliant · EU data residency available.