The UserGuiding alternative

that does onboarding plus support, bugs, and roadmap.

4.6/5 on G2

Trusted by 4,500+ teams worldwide

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Gleap product tour popover guiding a new user through an app.

Gleap onboarding checklist driving activation inside the product.

Gleap in-app tooltip highlighting a new feature to drive adoption.

From first tour to full adoption

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UserGuiding stops at the onboarding flow.

Product tours and checklists are one tile of the job. Gleap does that tile plus AI support, in-app bug reporting with session replay, feature voting, roadmap, changelog, and a knowledge base - one platform, one flat price.

Product tours + checklists + tooltips

Plus Kai AI support

Plus bug reporting + session replay

Plus roadmap + changelog

UserGuiding prices per monthly active user

As your active users grow, the bill grows with them - and reviewers report the subscription doubling within a year. Gleap Team is $149/mo with unlimited tracked users, unlimited seats, and Kai included; Pro adds Kai PM, Kai Code, and Kai Resolve. AI usage is billed by actual tokens and selected model.

A step in a Gleap product tour shown to onboarding users.

UserGuiding is a point tool

Tours, checklists, a resource center, and a basic AI assistant. When a user hits a bug or wants a feature, UserGuiding has nowhere for that to go. Gleap captures the bug with session replay and routes the request to the roadmap - same platform.

Gleap Kai Code analyzing a bug report and turning it into a code change.

Tours, checklists, tooltips

The same in-app onboarding patterns UserGuiding ships - no-code builder, segmentation, and targeting.

Native mobile SDKs

iOS, Android, React Native, and Flutter. Run onboarding and feedback in your mobile app, not just web.

Plus Kai support

Kai resolves routine inbound across widget, email, and messaging. Usage billed by actual tokens and selected model.

Plus Kai Code

Bug reports become PRs with replay, console, and network logs attached. UserGuiding has no bug reporting.

Pricing model

How you actually get billed

Gleap

$149/mo Team + usage-based AI

UserGuiding

Per-MAU tier

Entry price

Gleap

$149/mo, unlimited users

UserGuiding

$174/mo, 2k MAU (annual)

Price as active users grow

Gleap

$149/mo (flat)

UserGuiding

Scales with MAU

Growth tier

Gleap

Included

UserGuiding

$349/mo+ (annual)

Product tours & onboarding

Gleap

Included

UserGuiding

Included

Checklists / in-app flows

Gleap

Included

UserGuiding

Included

Tooltips, hotspots, banners

Gleap

Included

UserGuiding

Included

Knowledge base / resource center

Gleap

Included

UserGuiding

Included

AI support agent

Gleap

Kai, token-based usage

UserGuiding

Basic assistant

In-app bug reporting + session replay

Gleap

Kai Code

UserGuiding

Not included

AI bug-to-PR

Gleap

Kai Code

UserGuiding

Not included

Feature voting + roadmap + changelog

Gleap

Kai PM

UserGuiding

Not included

Surveys / NPS

Gleap

Included

UserGuiding

Limited

Native mobile SDKs (iOS, Android, RN, Flutter)

Gleap

Included

UserGuiding

Limited

Unlimited seats

Gleap

Included

UserGuiding

Not included

SOC 2 Type 2 / GDPR

Gleap

Included

UserGuiding

Enterprise

What you gain: Kai (AI support)

More than UserGuiding's basic assistant.

UserGuiding ships a help center and a lightweight AI assistant. Kai resolves around 80% of tier-1 inbound across your widget, email, WhatsApp, Instagram, Messenger, and Telegram - in your brand voice, with usage billed by actual tokens and the model you select.

See Kai

Gleap Kai AI resolving inbound support in the chat widget.

Gleap Kai Code turning an in-app bug report into a pull request.

What you gain: Kai Code (bug reporting)

Bug reports become PRs.

When onboarding breaks, UserGuiding has no way to capture or fix it. In Gleap, users report the bug in-app and Kai Code receives the session replay, console logs, network requests, and full context - then moves confirmed bugs through plan mode, build mode, and a pull request.

See Kai Code

“One platform instead of five.”

Teams switch to Gleap to run onboarding, AI support, bug reporting, and their roadmap in one place - on a flat plan with unlimited seats, instead of stitching point tools together and paying each one per active user.

Gleap

4.6 / 5 on G2 - 4,500+ teams

Team

$149/mo

Onboarding plus everything UserGuiding leaves out - support, bugs, roadmap, and surveys.

Kai included

Unlimited tracked users (no MAU tax)

Unlimited team seats

Product tours, checklists, tooltips

Kai (AI support) + Kai Code (bug reporting)

Kai PM (roadmap + changelog)

Native iOS, Android, RN & Flutter SDKs

SOC 2 Type 2 + GDPR

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Most popular

Flat, not per-MAU

UserGuiding climbs with MAUs. Gleap stays $149/mo.

Talk to sales

What is the best UserGuiding alternative?

Gleap. UserGuiding is a point tool for product tours and onboarding, priced per monthly active user - the Starter plan begins around $174/mo (2k MAU, billed annually) and Growth around $349/mo, scaling as your active users grow. Gleap Team is $149/mo flat with unlimited tracked users and unlimited seats, and it adds AI support, in-app bug reporting with session replay, feature voting, roadmap, and changelog on the same platform. AI usage is billed by actual tokens and selected model.

Is Gleap cheaper than UserGuiding?

For most teams, yes. UserGuiding bills per MAU, so the cost rises as your active users grow, and reviewers report the price doubling within a year. Gleap Team stays $149/mo regardless of how many users you have, with unlimited seats and Kai included; Pro adds Kai PM, Kai Code, and Kai Resolve. See pricing.

Does Gleap do product tours and onboarding like UserGuiding?

Yes - Gleap ships product tours, onboarding checklists, tooltips, hotspots, and in-app banners with a no-code builder, segmentation, and targeting. The difference is that the same platform also captures bugs, answers support, and runs your roadmap, so onboarding is one part of a connected loop rather than a standalone tool.

What does Gleap add that UserGuiding cannot do?

AI support that resolves around 80% of tier-1 inbound (Kai), in-app bug reporting with session replay that turns reports into pull requests (Kai Code), and a revenue-weighted roadmap with changelog built from real feedback (Kai PM). UserGuiding focuses on onboarding flows and a knowledge base.

Does UserGuiding have a free plan?

UserGuiding offers a free Support Essentials tier with a knowledge base, product updates, and a basic AI assistant. Gleap has a 14-day free trial, plus an Early-Stage Startups program with 50% off for qualifying teams.

Is Gleap SOC 2 certified?

Yes - Gleap is SOC 2 Type 2 audited and GDPR compliant, with EU/US data residency on Enterprise. UserGuiding offers SOC 2 and GDPR on its higher Enterprise tier.

One platform for onboarding, support, bugs, and roadmap.

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4.6 / 5

G2 · 4,500+ teams