The UserGuiding alternative

that does onboarding plus support, bugs, and roadmap.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
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UserGuiding stops at the onboarding flow.
Product tours and checklists are one tile of the job. Gleap does that tile plus AI support, in-app bug reporting with session replay, feature voting, roadmap, changelog, and a knowledge base - one platform, one flat price.
Product tours + checklists + tooltips
Plus Kai AI support
Plus bug reporting + session replay
Plus roadmap + changelog
UserGuiding prices per monthly active user
As your active users grow, the bill grows with them - and reviewers report the subscription doubling within a year. Gleap Team is $149/mo with unlimited tracked users, unlimited seats, and Kai included; Pro adds Kai PM, Kai Code, and Kai Resolve. AI usage is billed by actual tokens and selected model.
A step in a Gleap product tour shown to onboarding users.
UserGuiding is a point tool
Tours, checklists, a resource center, and a basic AI assistant. When a user hits a bug or wants a feature, UserGuiding has nowhere for that to go. Gleap captures the bug with session replay and routes the request to the roadmap - same platform.
Gleap Kai Code analyzing a bug report and turning it into a code change.
Tours, checklists, tooltips
The same in-app onboarding patterns UserGuiding ships - no-code builder, segmentation, and targeting.
Native mobile SDKs
iOS, Android, React Native, and Flutter. Run onboarding and feedback in your mobile app, not just web.
Plus Kai support
Kai resolves routine inbound across widget, email, and messaging. Usage billed by actual tokens and selected model.
Plus Kai Code
Bug reports become PRs with replay, console, and network logs attached. UserGuiding has no bug reporting.
Features
Gleap
UserGuiding
Pricing model
How you actually get billed
Gleap
$149/mo Team + usage-based AI
UserGuiding
Per-MAU tier
Entry price
Gleap
$149/mo, unlimited users
UserGuiding
$174/mo, 2k MAU (annual)
Price as active users grow
Gleap
$149/mo (flat)
UserGuiding
Scales with MAU
Growth tier
Gleap
Included
UserGuiding
$349/mo+ (annual)
Product tours & onboarding
Gleap
Included
UserGuiding
Included
Checklists / in-app flows
Gleap
Included
UserGuiding
Included
Tooltips, hotspots, banners
Gleap
Included
UserGuiding
Included
Knowledge base / resource center
Gleap
Included
UserGuiding
Included
AI support agent
Gleap
Kai, token-based usage
UserGuiding
Basic assistant
In-app bug reporting + session replay
Gleap
Kai Code
UserGuiding
Not included
AI bug-to-PR
Gleap
Kai Code
UserGuiding
Not included
Feature voting + roadmap + changelog
Gleap
Kai PM
UserGuiding
Not included
Surveys / NPS
Gleap
Included
UserGuiding
Limited
Native mobile SDKs (iOS, Android, RN, Flutter)
Gleap
Included
UserGuiding
Limited
Unlimited seats
Gleap
Included
UserGuiding
Not included
SOC 2 Type 2 / GDPR
Gleap
Included
UserGuiding
Enterprise
What you gain: Kai (AI support)
More than UserGuiding's basic assistant.
UserGuiding ships a help center and a lightweight AI assistant. Kai resolves around 80% of tier-1 inbound across your widget, email, WhatsApp, Instagram, Messenger, and Telegram - in your brand voice, with usage billed by actual tokens and the model you select.
See Kai
Gleap Kai AI resolving inbound support in the chat widget.
Gleap Kai Code turning an in-app bug report into a pull request.
What you gain: Kai Code (bug reporting)
Bug reports become PRs.
When onboarding breaks, UserGuiding has no way to capture or fix it. In Gleap, users report the bug in-app and Kai Code receives the session replay, console logs, network requests, and full context - then moves confirmed bugs through plan mode, build mode, and a pull request.
See Kai Code
“One platform instead of five.”
Teams switch to Gleap to run onboarding, AI support, bug reporting, and their roadmap in one place - on a flat plan with unlimited seats, instead of stitching point tools together and paying each one per active user.
Gleap
4.6 / 5 on G2 - 4,500+ teams
Team
$149/mo
Onboarding plus everything UserGuiding leaves out - support, bugs, roadmap, and surveys.
Kai included
Unlimited tracked users (no MAU tax)
Unlimited team seats
Product tours, checklists, tooltips
Kai (AI support) + Kai Code (bug reporting)
Kai PM (roadmap + changelog)
Native iOS, Android, RN & Flutter SDKs
SOC 2 Type 2 + GDPR
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Most popular
Flat, not per-MAU
UserGuiding climbs with MAUs. Gleap stays $149/mo.
Talk to sales
One platform for onboarding, support, bugs, and roadmap.
4.6 / 5
G2 · 4,500+ teams