The Userlane alternative

that does onboarding plus support, bugs, and roadmap.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
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Guide
Onboard
Adopt
A Gleap product tour popover walking a new user through the app.
A Gleap onboarding checklist driving activation for new users.
A Gleap in-app tooltip surfacing the next feature for adoption.
From first tour to full adoption
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Userlane is one tile. Gleap is the platform.
Userlane does in-app guidance and onboarding for a single application - then bills you by quote. Gleap ships product tours, onboarding checklists, and tooltips too, then adds AI support, in-app bug reporting with session replay, feature voting, roadmap, changelog, and a knowledge base. One platform, flat $149/mo, unlimited seats.
Product tours + onboarding flows
Plus Kai AI support
Plus bug reporting + session replay
Plus roadmap + changelog
Userlane hides its price behind a quote
Userlane is quote-only - reportedly averaging ~$18,000/yr and up to ~$25,000/yr, with no plan for teams that have only a few end users. Gleap Team is a public $149/mo with unlimited seats and Kai included; Pro adds Kai PM, Kai Code, and Kai Resolve. AI usage is billed by actual tokens and selected model.
A Gleap product tour step guiding users in-app, included in the flat $149/mo plan.
Userlane is built for internal employee adoption
Userlane focuses on guiding employees through internal enterprise software. Gleap is built for your customers: the same tours and checklists, plus a customer-facing support inbox, bug reporting, and a public roadmap your users actually vote on.
The Gleap visual product tour editor used to build customer-facing onboarding flows.
Tours, checklists, tooltips
The same in-app onboarding patterns Userlane ships - built into the platform, no separate contract.
Plus Kai support
Kai resolves routine inbound with usage billed by actual tokens and selected model. Userlane has no customer support layer.
Plus Kai Code
Bug reports become PRs with session replay and logs attached. Userlane has no bug reporting.
Plus Kai PM
Feature requests cluster into a revenue-weighted roadmap. Userlane has no feedback or roadmap.
Features
Gleap
Userlane
Pricing model
How you actually get billed
Gleap
$149/mo Team + usage-based AI
Userlane
Quote-only; per-app or per-user + per-interaction
Public, transparent pricing
Gleap
Included
Userlane
Not included
Typical annual cost
Gleap
$149/mo (Team)
Userlane
~$18,000/yr avg, up to ~$25k
Entry plan for small teams
Gleap
Starter $49/mo
Userlane
No small-team plan
Unlimited seats
Gleap
Included
Userlane
Varies by contract
Product tours & onboarding
Gleap
Included
Userlane
Included
Checklists / tooltips / in-app flows
Gleap
Included
Userlane
Included
Adoption analytics
Gleap
Included
Userlane
Often cited as shallow
Customer support inbox
Gleap
Included
Userlane
Not included
AI support agent
Gleap
Kai, token-based usage
Userlane
Employee-facing only
In-app bug reporting + session replay
Gleap
Kai Code
Userlane
Not included
AI bug-to-PR
Gleap
Kai Code
Userlane
Not included
Feature voting + roadmap + changelog
Gleap
Kai PM
Userlane
Not included
Surveys / NPS + knowledge base
Gleap
Included
Userlane
Limited
Mobile SDKs (iOS, Android, RN, Flutter)
Gleap
Included
Userlane
Web-focused
SOC 2 Type 2 / GDPR
Gleap
Included
Userlane
Included
What you gain: Kai (AI support)
Userlane has no customer support inbox.
Userlane guides users through an interface, but when a customer has a real question it has nowhere to go. Kai resolves around 80% of tier-1 inbound automatically across the widget, email, WhatsApp, and more - in your brand voice, billed by actual tokens and selected model.
See Kai
Kai, Gleap's AI support agent, answering a customer in the chat widget.
Gleap's Kai Code analyzing a bug report and turning it into a code change.
What you gain: Kai Code (bug reporting)
Bug reports become pull requests.
When a tour breaks or a user hits a bug, Userlane can't capture it. Gleap collects the bug report with session replay, console logs, and network requests, then Kai Code moves confirmed bugs through plan mode, build mode, and a pull request. The onboarding flow and the fix live in one platform.
See Kai Code
“One platform instead of a stack of point tools.”
Teams pick Gleap to replace separate onboarding, support, bug-reporting, and roadmap tools with a single AI-first platform - flat priced, unlimited seats, live in a day.
Gleap
4.6 / 5 on G2 - 4,500+ teams
Team
$149/mo
Product tours and onboarding - plus support, bugs, roadmap, and the rest.
Kai included
AI usage billed by actual tokens + selected model
Unlimited seats
Product tours, checklists & tooltips
Kai (AI support) + Kai Code (bug reports → PRs)
Kai PM (roadmap + changelog)
SOC 2 Type 2 + GDPR
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Most popular
Annual savings
Userlane averages ~$18k/yr. Gleap Team is $149/mo.
Talk to sales
Switching from Userlane
What is the best Userlane alternative?
Gleap is the best Userlane alternative for product-led teams. Userlane is a quote-only digital adoption platform reportedly averaging ~$18,000/yr for in-app guidance alone. Gleap ships the same product tours, onboarding checklists, and tooltips at a public $149/mo with unlimited seats - and adds AI support, in-app bug reporting with session replay, a public roadmap, and a knowledge base. AI usage is billed by actual tokens and selected model. See pricing.
How much does Userlane cost?
Userlane does not publish pricing; it is quote-only. Reported figures put it at roughly $18,000/yr on average and up to about $25,000/yr, billed either per application (unlimited users) or as a per-user base fee plus per-interaction charges. There is no entry plan for teams with only a few end users. Gleap is public: Starter $49/mo, Team $149/mo with unlimited seats, Enterprise custom.
Does Gleap do product tours and onboarding like Userlane?
Yes. Gleap includes interactive product tours, onboarding checklists, tooltips, and in-app adoption flows - the same patterns Userlane is known for. The difference is that they sit inside an all-in-one platform alongside AI support, bug reporting, and roadmap, rather than a standalone tool you contract separately.
What can Gleap do that Userlane cannot?
Userlane focuses on internal employee adoption and in-app guidance. Gleap adds a customer-facing support inbox with Kai resolving around 80% of tier-1 tickets, in-app bug reporting that Kai Code turns into pull requests, and feature voting plus a revenue-weighted roadmap via Kai PM. Userlane has none of these.
Is Gleap cheaper than Userlane?
Yes, substantially. Userlane averages ~$18,000/yr for adoption alone. Gleap Team is $149/mo with unlimited seats and Kai included; Pro adds Kai PM, Kai Code, and Kai Resolve - and it bundles support, bug reporting, and roadmap that Userlane does not offer. AI usage is billed separately by actual tokens and selected model, which is a different model from per-resolution pricing.
Is Gleap SOC 2 certified?
Yes - SOC 2 Type 2 audited, GDPR compliant, with EU/US data residency on Enterprise. Gleap is rated 4.6/5 on G2 and trusted by 4,500+ teams, with a 14-day free trial.
Onboard users, then run the whole loop.
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See pricing
4.6 / 5
G2 · 4,500+ teams
G2 Spring 2026 High Performer badge for Gleap
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Built with ❤️ in the EU 🇪🇺. Gleap is a customer feedback platform with AI agents that close the loop between users and your codebase. SOC 2 Type 2 audited · GDPR compliant · EU data residency available.