The Userpilot alternative

that does onboarding plus support, bugs, and roadmap.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
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Onboard
Guide
Adopt
Gleap in-app product tour popover guiding a new user through a feature.
Gleap in-app tooltip highlighting a feature to guide users.
Gleap onboarding checklist tracking activation milestones for a new user.
Onboarding to adoption, no MAU tax
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Userpilot does one tile. Gleap does the whole platform.
Product tours and onboarding are powerful - but they are a single job. Gleap runs the same in-app flows, checklists, and tooltips, then adds AI support, in-app bug reporting with session replay, feature voting and roadmap, surveys, and a knowledge base. One platform, flat $149/mo, unlimited seats.
Product tours + onboarding checklists
Plus Kai AI support
Plus in-app bug reporting + replay
Plus roadmap + changelog
Userpilot prices by MAU - and the cliff is steep
Starter is ~$249-299/mo capped at 2,000 monthly active users. Hit 2,001 and you jump to Growth at ~$799/mo; past 5,000 MAU it is a custom quote. Gleap Team is $149/mo flat - unlimited tracked users, unlimited seats. AI usage is billed by actual tokens and selected model.
Gleap onboarding checklists overview for driving product adoption.
Userpilot is web-first and stops at adoption
Mobile support is limited and advanced analytics, segmentation, and A/B testing sit on the Growth tier. When a user hits a bug or wants a feature, Userpilot has nowhere for it to go. Gleap ships native iOS, Android, React Native, and Flutter SDKs, and carries signal into PRs and roadmap.
Gleap Kai Code analyzing a bug report and turning it into a code change.
Tours, tooltips, checklists
The same no-code in-app flows Userpilot is known for - built in minutes, no engineering.
Kai AI support
Kai resolves around 80% of tier-1 inbound. Usage billed by actual tokens and selected model. Userpilot has no support inbox.
Kai Code: bugs to PRs
In-app reports arrive with session replay, console and network logs, then move to a pull request. Userpilot has no bug reporting.
Kai PM: roadmap + changelog
Feature requests cluster automatically and score by revenue weight. Userpilot has no voting board.
Features
Gleap
Userpilot Growth
Pricing model
How you actually get billed
Gleap
$149/mo Team + usage-based AI
Userpilot Growth
Per-MAU tier
Price up to 2,000 MAU
Gleap
$149/mo
Userpilot Growth
~$249-299/mo
Price at 2,001+ MAU
Gleap
$149/mo
Userpilot Growth
~$799/mo
Price at 5,000+ MAU
Gleap
$149/mo
Userpilot Growth
Custom quote
Product tours & onboarding
Gleap
Included
Userpilot Growth
Included
Checklists / tooltips / in-app flows
Gleap
Included
Userpilot Growth
Included
Surveys / NPS
Gleap
Included
Userpilot Growth
Beyond NPS on Growth
Product analytics
Gleap
Included
Userpilot Growth
Growth tier
AI support agent
Gleap
Kai, token-based usage
Userpilot Growth
Not included
In-app bug reporting + session replay
Gleap
Kai Code
Userpilot Growth
Not included
AI bug-to-PR
Gleap
Kai Code
Userpilot Growth
Not included
AI roadmap + feature voting
Gleap
Kai PM
Userpilot Growth
Not included
Knowledge base / help center
Gleap
Included
Userpilot Growth
Not included
Mobile SDKs (iOS, Android, RN, Flutter)
Gleap
Included
Userpilot Growth
Limited
Unlimited seats
Gleap
Included
Userpilot Growth
Per plan
SOC 2 Type 2 / GDPR
Gleap
Included
Userpilot Growth
Included
What you gain: Kai (AI support)
Userpilot guides users. It can't answer them.
When an onboarding flow leaves a question unanswered, Userpilot has no inbox to catch it. Kai resolves around 80% of tier-1 support automatically across the widget, email, WhatsApp, Instagram, Messenger, and Telegram - same brand voice. Usage is billed by actual tokens and selected model.
See Kai
Gleap Kai AI resolving an in-app customer question in the chat widget.
A Gleap bug report with the session replay video player and full context.
What you gain: Kai Code (bug reporting)
Bug reports become PRs - not just dismissed tooltips.
Userpilot drives adoption but has no path for a broken flow. In Gleap, a user reports a bug in-app and it arrives with session replay, console logs, network requests, and full device context. Kai Code then moves confirmed bugs through plan mode, build mode, and a pull request.
See Kai Code
One platform beats five point tools.
Userpilot covers product tours and onboarding well. Gleap runs those same in-app flows and adds AI support, bug reporting with session replay, roadmap, surveys, and a knowledge base - on one flat plan with unlimited seats.
Gleap
4.6 / 5 on G2 - 4,500+ teams
Team
$149/mo
Onboarding plus everything Userpilot leaves out - on one flat plan.
Product tours, tooltips & onboarding checklists
Unlimited tracked users (no MAU tax)
Unlimited team seats
Kai (AI support) + Kai Code (bug reports to PRs)
Kai PM (roadmap + changelog) + surveys
Native iOS, Android, React Native & Flutter SDKs
AI usage billed by actual tokens + selected model
SOC 2 Type 2 + GDPR
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Most popular
Annual savings
Save about $8k/yr after Userpilot's 2k-MAU jump.
Talk to sales
Switching from Userpilot
What is the best Userpilot alternative?
Gleap is the best Userpilot alternative for teams that want more than product tours. Userpilot prices by monthly active users - around $249-299/mo up to 2,000 MAU, then ~$799/mo past that. Gleap runs the same in-app tours, checklists, and tooltips for a flat $149/mo with unlimited tracked users and unlimited seats, and adds AI support, in-app bug reporting with session replay, a public roadmap, surveys, and a knowledge base. AI usage is billed by actual tokens and selected model.
How much does Userpilot cost compared to Gleap?
As of 2026, Userpilot's Starter plan is roughly $249-299/mo (billed annually) and is capped at 2,000 MAU. The moment you exceed that, you move to the Growth plan at about $799/mo, and beyond 5,000 MAU it becomes a custom quote. Gleap Team is $149/mo flat with no MAU tax and unlimited seats. See Gleap pricing for the full breakdown.
Does Gleap have product tours and onboarding like Userpilot?
Yes. Gleap ships the same no-code in-app flows you would build in Userpilot - product tours, onboarding checklists, tooltips, and adoption flows - launchable in minutes without engineering. The difference is that those flows live alongside AI support, bug reporting, roadmap, and surveys in one platform instead of a standalone tool.
What can Gleap do that Userpilot cannot?
Gleap adds an AI support agent that resolves around 80% of tier-1 inbound (Kai), in-app bug reporting with session replay plus console and network logs that turn into pull requests (Kai Code), and an AI-built roadmap and changelog from real user signal (Kai PM). It also ships native mobile SDKs for iOS, Android, React Native, and Flutter, where Userpilot's mobile support is limited.
Does Userpilot work well for mobile apps?
Userpilot focuses mainly on web apps, so support for mobile-first products is more limited. Gleap ships native SDKs for iOS, Android, React Native, and Flutter, so product tours, onboarding, bug reporting, and surveys work the same across web and mobile.
Is Gleap SOC 2 certified?
Yes - Gleap is SOC 2 Type 2 audited and GDPR compliant, with EU/US data residency available on Enterprise.
Onboarding is one job. Run the whole loop on one platform.
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4.6 / 5
G2 · 4,500+ teams
G2 Spring 2026 High Performer badge for Gleap
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Built with ❤️ in the EU 🇪🇺. Gleap is a customer feedback platform with AI agents that close the loop between users and your codebase. SOC 2 Type 2 audited · GDPR compliant · EU data residency available.