The Whatfix alternative

that does onboarding plus everything around it.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
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Onboard
Guide
Resolve
A Gleap in-app product tour popover guiding a new user through onboarding.
A Gleap in-app tooltip highlighting a feature inside the product.
Gleap Kai AI answering a customer question inside the chat widget.
Onboarding, support, bugs and roadmap in one
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Whatfix is a digital adoption platform. One tile.
Product tours and onboarding are the whole job for Whatfix. For Gleap they are one feature alongside AI support, in-app bug reporting with session replay, feature voting, roadmap, changelog, surveys and a knowledge base - one platform, flat $149/mo, unlimited seats.
Product tours + onboarding checklists
Plus Kai AI support
Plus in-app bug reporting + replay
Plus roadmap, changelog & surveys
Whatfix prices by MAU, per app, per product
Whatfix is a custom annual contract - roughly $24k-$30k/yr to start and $100k+/yr at enterprise, with DAP, Product Analytics and Mirror billed separately. Gleap Team is $149/mo, unlimited seats, unlimited tracked users. AI usage is billed by actual tokens and selected model.
A Gleap onboarding checklist that ships in the flat $149/mo plan.
Whatfix takes months to stand up
Reviewers report a steep learning curve, CSS and JavaScript for advanced flows, and roughly a three-month rollout - then walkthroughs break when the app updates. Gleap installs in one line and most teams are live the same day.
The Gleap no-code visual editor for building a product tour in minutes.
Tours, tooltips, checklists
The in-app guidance patterns Whatfix is known for - built no-code, live the same day.
Kai AI support
Kai resolves about 80% of tier-1 inbound. Usage is billed by actual tokens and selected model. Whatfix has no support inbox.
Kai Code (bugs to PRs)
In-app reports arrive with session replay, console and network logs. Whatfix has no bug reporting.
Kai PM (roadmap)
Feature requests cluster into a revenue-weighted roadmap and changelog. Whatfix has no voting board.
Features
Gleap
Whatfix
Pricing model
How you actually get billed
Gleap
$149/mo Team + usage-based AI
Whatfix
Custom annual contract
Billing unit
Gleap
Flat plan, unlimited seats
Whatfix
Per MAU / per user, per app
Entry price
Gleap
$149/mo
Whatfix
~$24k-$30k/yr
Price at scale
Gleap
$149/mo
Whatfix
$100k+/yr enterprise
Public pricing
Gleap
Included
Whatfix
Sales-only
Time to launch
Gleap
Same day
Whatfix
~3 months typical
Product tours & onboarding
Gleap
Included
Whatfix
Included
Tooltips, checklists, in-app flows
Gleap
Included
Whatfix
Included
No-code builder (no CSS/JS)
Gleap
Included
Whatfix
Code for advanced
AI support agent
Gleap
Kai
Whatfix
Not included
In-app bug reporting + session replay
Gleap
Kai Code
Whatfix
Not included
AI bug-to-PR
Gleap
Kai Code
Whatfix
Not included
AI roadmap + voting + changelog
Gleap
Kai PM
Whatfix
Not included
Surveys / NPS + knowledge base
Gleap
Included
Whatfix
Add-on
Mobile SDKs (iOS, Android, RN, Flutter)
Gleap
Included
Whatfix
Limited
Unlimited seats
Gleap
Included
Whatfix
Not included
SOC 2 Type 2 / GDPR
Gleap
Included
Whatfix
Included
What you gain: Kai (AI support)
Whatfix guides; it does not answer.
When an onboarding tour cannot answer a question, a Whatfix user is on their own. Kai resolves about 80% of tier-1 inbound right inside the same widget across web, email, WhatsApp, Instagram, Messenger and Telegram - and usage is billed by actual tokens and selected model.
See Kai
Gleap Kai AI resolving a customer support question inside the chat widget.
A Gleap bug report with the session replay video player feeding a Kai Code run.
What you gain: Kai Code (bug reporting)
Bug reports become pull requests.
Whatfix has nowhere to send a bug. In Gleap, an in-app report arrives with session replay, console logs, network requests and full device context. Kai Resolve investigates and routes; confirmed bugs move through Kai Code plan mode, build mode and a pull request.
See Kai Code
“One platform, less hassle, and smarter support.”
Teams replace a stack of point tools with Gleap - onboarding flows, AI support, bug reporting and roadmap in one place instead of a separate digital adoption contract.
Gleap
4.6 / 5 on G2 - 4,500+ teams
Team
$149/mo
Product tours plus the support, bugs, roadmap and surveys Whatfix bills as separate products.
Kai included
AI usage billed by actual tokens + selected model
Unlimited seats + unlimited tracked users
Product tours, tooltips & onboarding checklists
Kai (AI support) + Kai Code (bug reports to PRs)
Kai PM (roadmap + changelog) + surveys + knowledge base
SOC 2 Type 2 + GDPR
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Most popular
Annual savings
Whatfix can run $24k-$100k+/yr. Gleap Team is $149/mo.
Talk to sales
Switching from Whatfix
What is the best Whatfix alternative?
Gleap is the best Whatfix alternative for product-led teams. Whatfix is a digital adoption platform sold on custom annual contracts - roughly $24k-$30k/yr to start and $100k+/yr at enterprise, priced by monthly active users and per app. Gleap Team delivers product tours, onboarding checklists, in-app tooltips, and AI support (Kai) for $149/mo with unlimited seats. Pro adds Kai PM, Kai Code, and Kai Resolve. AI usage is billed by actual tokens and selected model.
How much does Whatfix cost?
Whatfix does not publish pricing. As of 2026 it is a custom annual contract built from a flat fee plus user license fees - billed by total users for employee-facing apps and by monthly active users (MAUs) for customer-facing apps. Entry deals start around $24k-$30k/yr for one or two apps, with enterprise deployments exceeding $100k/yr. Its DAP, Product Analytics and Mirror products are charged separately. Gleap is transparent at $149/mo - see pricing.
Does Gleap do product tours and onboarding like Whatfix?
Yes. Gleap ships product tours, onboarding checklists and in-app tooltips and adoption flows - the same guidance patterns Whatfix is known for - built no-code, with no required CSS or JavaScript. Most teams are live the same day rather than after the multi-month rollout Whatfix reviewers report.
What does Gleap add that Whatfix does not have?
Whatfix is a single tile: digital adoption. Gleap adds AI support that resolves about 80% of tier-1 inbound (Kai), in-app bug reporting with session replay plus console and network logs that becomes pull requests (Kai Code), and an AI roadmap with feature voting and changelog (Kai PM). Surveys, NPS and a knowledge base are included too - all in one platform at $149/mo.
Is Gleap cheaper than Whatfix?
Almost always, yes. Gleap Team is $149/mo with unlimited seats. A typical Whatfix contract runs $24k-$100k+/yr and covers only onboarding and adoption. With Gleap that price also includes AI support, bug reporting and a roadmap. AI usage is billed by actual tokens and selected model - on average about $0.04 per Kai message - so you only pay for what AI actually does.
Is Gleap SOC 2 certified?
Yes - SOC 2 Type 2 audited, GDPR compliant, with EU/US data residency on Enterprise. Gleap is rated 4.6/5 on G2 and trusted by 4,500+ teams, with a 14-day free trial.
Onboarding is one feature. Get the whole platform.
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4.6 / 5
G2 · 4,500+ teams
G2 Spring 2026 High Performer badge for Gleap
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Built with ❤️ in the EU 🇪🇺. Gleap is a customer feedback platform with AI agents that close the loop between users and your codebase. SOC 2 Type 2 audited · GDPR compliant · EU data residency available.