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Website feedback tool.

Visual reports with the context to fix them.

Collect visual feedback, annotated screenshots, session replay, console logs, and browser context so website issues arrive ready to fix. Kai Code can turn confirmed bugs into pull requests, often before your standup.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
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Capture
Replay
Logs
A user marking website feedback on a screenshot with Gleap annotations.
A session replay attached to website feedback so teams can reproduce the issue.
Console logs and network requests attached to website feedback in Gleap.
Website feedback, QA, and bug reports
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A website feedback tool should collect more than comments. Gleap is built for SaaS teams that need website feedback, visual QA, support context, and engineering-ready bug reports in one workspace. Users can point at the problem, describe it in their own words, and submit the report while Gleap captures the technical evidence automatically.
Powering 4,500+ of the fastest-moving software teams
Capture website feedback while the issue is still visible
Screenshots, annotations, replay, logs, and customer context together
Annotated website feedback captured inside a web app.
Visual feedback for web apps and websites
Customers, testers, and internal QA teams can submit annotated screenshots from the exact page where the issue appears. Comments arrive with page URL, browser, screen size, user identity, and account details so support and product teams know who was affected.
A website feedback report with session replay, logs, and metadata.
Developer-grade context without follow-up questions
Every useful website feedback tool should reduce back-and-forth. Gleap attaches session replay, console logs, network requests, environment metadata, and reproduction context so engineering can see what happened before the report was sent.
Built for QA and production feedback
Use the same workflow before launch and after customers are live.
During website QA, Gleap helps teams catch layout issues, broken flows, missing states, and confusing copy. In production, the same widget turns customer frustration into reproducible feedback with the technical context developers need.
See in-app bug reporting
Gleap website feedback and bug reporting workflow.
Gleap roadmap board connected to customer feedback.
Website feedback belongs in the support and product loop
Not in a disconnected screenshot inbox.
A report might be a bug, a usability issue, a support question, or a feature request. Gleap keeps it connected to Kai support, Kai Resolve investigation, Kai PM roadmap prioritization, and Kai Code implementation when the feedback becomes engineering work.
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“Essential to our development process.”
Gleap was implemented within minutes and helps MARK.ONE fix bugs quickly while building real customer relationships.
Mark Breuß
Founder, MARK.ONE
Website feedback features
Everything needed to move from report to resolution
Annotated screenshots
Let users mark the exact UI issue instead of writing long descriptions.
Session replay
Replay the path that led to the report, including clicks, navigation, and visible state.
Console and network logs
See JavaScript errors, failed requests, timing, and environment details automatically.
Customer context
Connect feedback to user, company, plan, segment, support history, and impact.
AI support handoff
Route feedback into Kai when it is a support issue, not a code defect.
Privacy controls
Mask sensitive fields, filter network payloads, and keep feedback collection compliant.
About website feedback
What is a website feedback tool?
A website feedback tool lets customers, testers, or teammates report issues directly on a website or web app. A strong tool captures annotated screenshots, page URL, user context, session replay, console logs, and network details so the team can understand and fix the problem faster.
How is website feedback different from bug tracking software?
Bug tracking software usually manages confirmed engineering work. Website feedback starts earlier: it captures what users and testers see on the page. Gleap connects both stages by turning visual feedback into triaged reports that can move into in-app bug reporting, Kai Resolve, and Kai Code.
Can Gleap be used for website QA?
Yes. QA teams can use Gleap during staging reviews, UAT, and production monitoring. Reports include screenshots, replay, browser/device data, console logs, and network requests, which helps testers and developers avoid long reproduction threads.
Does Gleap work after the website is live?
Yes. Gleap is designed for production SaaS websites and apps, not only staging reviews. Real users can report issues in context, and support, product, and engineering can see the same customer signal in one workspace.
When should I choose Gleap over a screenshot-only feedback tool?
Choose Gleap when feedback needs to become support action, roadmap input, or engineering work. Screenshot-only tools are useful for comments; Gleap adds replay, logs, AI triage, support context, feature requests, and the customer-to-code loop.
Which teams use Gleap as a website feedback tool?
More than 4,500 teams use Gleap, including Microsoft, Squarespace, UNICEF, and Papa Johns, with a 4.6/5 rating on G2. MARK.ONE implemented the widget within minutes and calls Gleap essential to its development process.
Collect website feedback your team can act on.
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4.6 / 5
G2 · 4,500+ teams