A changelog gives users a reliable place to see what changed. It is different from a one-off launch announcement because it creates a continuous product memory: new features, improvements, fixes, removals, and important behavior changes in chronological order.
For SaaS teams, the best changelog is connected to the roadmap and feedback loop. When users ask for a feature, follow a roadmap item, and later see the shipped update in the changelog, trust compounds.
Gleap supports that workflow through a combined feedback portal, roadmap, and changelog.
Copy-and-paste changelog template
Date:
Category:
- New
- Improved
- Fixed
- Deprecated
- Security
Title:
Short summary:
Customer impact:
Availability:
Details:
Related links:
- Help article:
- Roadmap item:
- Release notes:
Feedback source:
CTA or next step:Changelog categories
Use a small, consistent category set. Too many labels make the changelog harder to scan.
New
New features, new integrations, new settings, or new product areas.
Improved
Meaningful upgrades to existing workflows: faster performance, clearer UI, better search, better permissions, or more useful defaults.
Fixed
Customer-facing bug fixes. Keep the wording understandable. Users usually care about the symptom that is gone, not the internal ticket.
Deprecated
Removed features, changed APIs, old SDK versions, sunset dates, or migration paths.
Security
Security updates should be clear without exposing exploit details. Link to deeper documentation when appropriate.
Example changelog entry
Date:
June 6, 2026
Category:
Improved
Title:
Roadmap voters now receive targeted release notifications.
Short summary:
When a roadmap item ships, Gleap can notify the users who requested, voted, or commented on the feature.
Customer impact:
Customers no longer need to check the roadmap manually to see whether requested work shipped.
Availability:
Available on Team, Pro, and Enterprise plans.
Related links:
Feedback portal: /product/public-roadmap-feature-requests
Release notes: /product/release-notes-news-software
Feedback source:
Requested by product teams using public roadmap voting.Keep entries short, but not empty
The best changelog entries are concise and useful. They do not need to explain every internal decision, but they should answer:
- What changed?
- Who is affected?
- Why does it matter?
- Is action required?
- Where can users learn more?
If an entry needs more explanation, link to release notes or a help article.
Connect changelog entries to feedback
When a changelog entry came from product feedback, connect it. This helps customers see the value of voting and commenting. It also helps product teams show that roadmap work is tied to real demand.
Gleap’s product feedback software is built around that loop: collect feedback, prioritize it, publish roadmap status, ship, and notify the people who asked.
Common changelog mistakes
- Publishing only major launches and hiding smaller improvements.
- Using internal ticket titles customers cannot understand.
- Forgetting plan or platform availability.
- Mixing public updates with sensitive internal notes.
- Treating the changelog as separate from roadmap and release notes.
A changelog is most useful when customers can trust it as the source of product change. Keep it current, structured, and connected to the feedback that shaped the work.