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Gleap
Product, support, and customer experience insights from the Gleap team.
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Gleap Team
All news
Code Repository RAG: How Kai Turns Your Codebase Into Support Knowledge
Jun 5, 2026
AI
What Is Agentic AI? A Plain-Language Guide for SaaS Customer Support Teams in 2026
May 1, 2026
News
7 Best Freshdesk Alternatives for SaaS Teams in 2026
Apr 30, 2026
News
Customer Support Automation in 2026: What to Automate First and What to Keep Human
Apr 29, 2026
News
Mobile Customer Support: The Complete In-App Support Guide for 2026
Apr 28, 2026
News
Why Customers Are Frustrated by AI Customer Service - And How to Fix It in 2026
Apr 27, 2026
News
7 Best Product Tour Software for SaaS in 2026 (Compared & Ranked)
Apr 26, 2026
News
Why AI Customer Support Fails in 2026 — And What Actually Works
Apr 25, 2026
News
7 Best Help Scout Alternatives for SaaS Teams in 2026
Apr 24, 2026
News
7 Best Zendesk Alternatives in 2026 (Ranked for SaaS Teams)
Apr 23, 2026
News
5 Best AI Agents for SaaS Customer Support in 2026 (Ranked & Compared)
Apr 22, 2026
News
7 Best Freshdesk Alternatives in 2026 (Ranked for SaaS Teams)
Apr 21, 2026
News
7 Best Customer Feedback Tools for SaaS in 2026 (Compared & Ranked)
Apr 20, 2026
News
7 Best Customer Success Tools for SaaS in 2026 (Ranked & Compared)
Apr 20, 2026
News
Best Forethought Alternatives in 2026: What to Do After the Zendesk Acquisition
Apr 20, 2026
News
5 Best In-App Bug Reporting Tools for SaaS in 2026
Apr 20, 2026
Engineering
7 Best In-App Customer Feedback Tools for SaaS in 2026 (With Pricing)
Apr 20, 2026
Product Management
7 Best In-App Messaging Tools for SaaS in 2026 (Compared & Ranked)
Apr 20, 2026
News
7 Best Knowledge Base Software for SaaS in 2026 (Compared & Ranked)
Apr 20, 2026
News
7 Best Live Chat Software for SaaS in 2026 (Honest Comparison With Pricing)
Apr 20, 2026
Live Chat
7 Best Product Roadmap Tools with Feature Voting for SaaS in 2026
Apr 20, 2026
Product Management
7 Best Live Chat Software for SaaS in 2026 (Compared & Ranked)
Apr 20, 2026
News
Intercom Fin AI Pricing Explained: Evaluating $0.99 Per Resolution in 2026
Apr 20, 2026
News
Intercom's Legacy Zendesk Article Importer After April 25, 2026: What SaaS Teams Should Do Now
Apr 20, 2026
News
7 Best Intercom Alternatives in 2026 (Honest Comparison)
Apr 11, 2026
Tools Integrations
How to Set Up AI Customer Support in 30 Minutes (Step-by-Step Guide)
Apr 11, 2026
AI
How AI Bug Triage Saves Engineering Teams Hours Every Week
Mar 23, 2026
Engineering
CSAT vs NPS vs CES: Which Customer Experience Metric Should You Track?
Mar 23, 2026
Customer Success
Top 7 Support Tools to Enhance Customer Experience
Mar 21, 2026
Tools Integrations
How to Close the Customer Feedback Loop for SaaS Teams
Mar 17, 2026
Product Features
5 ways user feedback can help SaaS companies thrive, even during difficult times
Mar 10, 2026
For Startups
AI Copilot: Transforming Feature Adoption in 2026
Mar 10, 2026
Product Features
AI Customer Feedback Analysis: Real-Time Product Intelligence in 2026
Mar 10, 2026
Tools Integrations
AI Customer Feedback Analysis: The New Backbone of Product Intelligence in 2026
Mar 10, 2026
AI In The News
AI Customer Feedback Analysis: How 2026 SaaS Turns Real-time Insights into Product Intelligence
Mar 10, 2026
User Engagement
AI-Driven Bug Tracking: Transforming Debugging in 2026
Mar 10, 2026
AI
How AI-Driven Feature Adoption is Revolutionizing SaaS
Mar 10, 2026
Product Features
AI-Driven Feature Adoption in SaaS: 2026 Trends & Strategies
Mar 10, 2026
Product Features
AI-Driven Customer Feedback Software: 2026 Trends
Mar 10, 2026
Product Features
AI-Driven Personalization: The Future of Customer Experience
Mar 10, 2026
Product Features
AI-Driven Onboarding: Transforming SaaS User Experience
Mar 10, 2026
Product Features
AI-Driven User Engagement: Boosting SaaS Retention
Mar 10, 2026
Product Features
AI-Powered Feature Adoption: Strategies for 2026
Mar 10, 2026
Product Features
AI-Driven Feature Adoption Trends in SaaS for 2026
Mar 10, 2026
Product Features
AI Customer Feedback Analysis Is Rewriting Product Roadmaps in 2026
Mar 10, 2026
For Startups
Why AI Human Handoffs Are Essential for SaaS Support
Mar 10, 2026
Product Features
AI-Powered NPS Survey Innovations Transforming SaaS
Mar 10, 2026
Product Features
AI-Powered Analytics: Navigating 2026's Data Landscape
Mar 10, 2026
Product Features
AI-Powered In-App Communication: Revolutionizing User Engagement
Mar 10, 2026
User Engagement
AI-Powered Onboarding: The Future of SaaS Success
Mar 10, 2026
AI
AI-Powered Product Roadmaps: A Game Changer for 2026
Mar 10, 2026
Product Features
Leveraging AI for Predictive Customer Feedback in 2026
Mar 10, 2026
Product Features
Harnessing AI for Real-Time Customer Feedback Insights
Mar 10, 2026
AI
Revolutionizing Survey Design with AI-Driven Insights
Mar 10, 2026
Product Features
AI-Driven Survey Design: Trends for 2026
Mar 10, 2026
Product Features
Innovative Survey Design: Boosting Response Rates with AI
Mar 10, 2026
Product Features
AI Trends Reshaping Product Management Feedback in 2026
Mar 10, 2026
AI
Best Customer Support Platforms for SaaS in 2026: A Practical Comparison
Mar 10, 2026
Tools Integrations
Best Customer Support Software: The Complete Comparison (2026)
Mar 10, 2026
Tools Integrations
Bug Reporting with Console Logs: The Overlooked Goldmine for Fast Fixes
Mar 10, 2026
Product Features
Capture Console Logs for Bug Reporting: The Shortcut to Faster Fixes
Mar 10, 2026
Engineering
Community-Driven Feedback: Transforming SaaS Product Roadmaps
Mar 10, 2026
Product Features
Console Log Bug Reporting Best Practices for Modern Support Teams
Mar 10, 2026
Product Features
Console Log Bug Reporting for SaaS Support: The Untapped Accelerator
Mar 10, 2026
Product Features
Console Log Bug Reporting: The Overlooked Power Tool for Fast Fixes
Mar 10, 2026
Engineering
Customer Feedback Software: The Complete Guide (2026)
Mar 10, 2026
Product Features
Customer Experience Metrics: The Complete Guide
Mar 10, 2026
Customer Success
Customer Satisfaction Surveys: Best Practice & Templates
Mar 10, 2026
User Engagement
Dos and Don'ts of Bug Reporting
Mar 10, 2026
Engineering
Evolving In-App Communication: Trends Shaping 2026
Mar 10, 2026
AI
From BugBattle to Gleap: A Leap Forward in Feedback Innovation
Mar 10, 2026
For Startups
Introducing Kai: Gleap's AI Chatbot for In-App Support
Mar 10, 2026
Company News
How to Make Product Development Decisions Based on Feature Requests
Mar 10, 2026
User Engagement
How Hybrid Survey Strategies Enhance Product Feedback
Mar 10, 2026
Product Features
In-App Bug Reporting: The Complete Guide
Mar 10, 2026
Engineering
How to Use In-App Feedback Widgets Without Annoying Users
Mar 10, 2026
Product Features
How to Collect Customer Feedback In-App Without Survey Fatigue
Mar 10, 2026
Product Features
Issue Tracking with Gleap and Jira: A Better Bug Reporting Workflow
Mar 10, 2026
Tools Integrations
Building a Knowledge Base: The Complete Guide
Mar 10, 2026
Knowledge Base
Live Chat for SaaS: The Complete Guide
Mar 10, 2026
Live Chat
Mastering Customer Retention: The Ultimate Guide
Mar 10, 2026
User Engagement
Micro SaaS: AI-Driven Growth Opportunities in 2026
Mar 10, 2026
Product Features
Mobile App Feedback: The Complete Guide
Mar 10, 2026
Mobile
Harnessing Observational Memory for Efficient AI Surveys
Mar 10, 2026
Product Features
Proactive AI Outreach for SaaS Customer Retention
Mar 10, 2026
AI
Product Roadmap Software: The Complete Guide
Mar 10, 2026
Product Management
Real-Time AI Feedback Loops: Transforming SaaS Products
Mar 10, 2026
AI
Reddit's Role in Modernizing Customer Feedback Systems
Mar 10, 2026
Product Features
SaaS User Onboarding: The Complete Guide
Mar 10, 2026
User Engagement
Session Replay for Bug Reports: Securing Agentic AI Coding in 2026
Mar 10, 2026
Engineering
Session Replay for Bug Reports: Why Modern SaaS Teams Demand Full Journey Capture
Mar 10, 2026
Engineering
Why Session Replay Tools Are Breaking SaaS Apps (and How to Fix It)
Mar 10, 2026
Engineering
Session Replay for Bug Reporting: Why Visual Reports Alone Fall Short
Mar 10, 2026
Product Features
Session Replay vs Screenshots: The Bug Reporting Upgrade Devs Want
Mar 10, 2026
Product Features
Session Replay vs Screenshots: Which Bug Reports Do Developers Trust?
Mar 10, 2026
Tools Integrations
Session Replay vs Screenshots Bug Reporting: Why Context Wins
Mar 10, 2026
Product Features
Simplify Feedback Management with Gleap’s Jira Integration
Mar 10, 2026
Tools Integrations
Turning Support Tickets Into Product Roadmap Gold (Without Drowning)
Mar 10, 2026
Engineering
Transforming SaaS Feature Adoption with AI in 2026
Mar 10, 2026
Product Features
Visual Bug Reporting Tool Adoption 2026: Why Screenshots Are Now Mandatory
Mar 10, 2026
Product Features
Visual Bug Reporting: Enhancing Developer Efficiency in 2026
Mar 10, 2026
Product Features
Visual Bug Reporting with Console Logs: The Real SaaS Support Fix
Mar 10, 2026
Product Features
Visual Bug Reporting Tool Guide: How to Reduce Developer Burnout Now
Mar 10, 2026
Engineering
Why Visual Bug Reporting for SaaS Support Is the New Standard
Mar 10, 2026
Product Features
Why Visual Bug Reporting for SaaS Apps Is Critical in 2026
Mar 10, 2026
Product Features
Why Visual Bug Reporting Tools Are Dominating in 2026 (and Text-Only Is Out)
Mar 10, 2026
Product Features
Visual Bug Reporting Tool Trends: Why Screenshots Are Now Mandatory
Mar 10, 2026
Product Features
How to Use a Visual Bug Reporting Tool Without Overwhelming Devs
Mar 10, 2026
Product Features
Visual Bug Reporting vs Text Descriptions: Which Saves More Time?
Mar 10, 2026
Product Features
Why Use a Bug Reporting Tool?
Mar 10, 2026
Product Features
How Agentic AI Chatbots Reshape SaaS Support in 2026
Feb 23, 2026
AI
AI Agents Transforming AI Search and Enterprise Operations
Feb 23, 2026
AI In The News
AI Agents in SaaS: Navigating the OpenClaw Moment
Feb 23, 2026
AI
AI-Powered Bug Tracking: Revolutionizing SaaS Support
Feb 23, 2026
AI
AI Chatbot Experiences in Customer Support: Trends for 2026
Feb 23, 2026
AI
AI Chatbot Trends: What SaaS Companies Must Know
Feb 23, 2026
AI
AI Chatbots for Bug-Tracking: A SaaS Game-Changer
Feb 23, 2026
AI
AI Chatbots for Customer Support: 2026 Trends & Challenges
Feb 23, 2026
AI
How AI Chatbots Enhance Customer Support Efficiency
Feb 23, 2026
AI
AI Chatbots in 2026: Balancing Innovation and Ethics
Feb 23, 2026
AI
AI Chatbots on the Rise: New Security Challenges
Feb 23, 2026
AI
AI Chatbots on X: Revolutionizing Customer Support in 2026
Feb 23, 2026
AI
AI Copilot Enhancements: Redefining SaaS Support
Feb 23, 2026
AI
AI Copilot's Role in Revolutionizing SaaS Support
Feb 23, 2026
AI
AI Copilot's Role in Revolutionizing Support Ops
Feb 23, 2026
AI
AI Copilot Trends 2026: From Assistants to Autonomous Agents
Feb 23, 2026
AI
AI Copilots Leading 2026's Customer Support Revolution
Feb 23, 2026
AI
AI Copilots Boosting Enterprise Security Amid New Risks
Feb 23, 2026
AI
How AI Copilots Transform Enterprise Support Efficiency
Feb 23, 2026
AI
AI Copilots: Empowering Enterprise Teams in 2026
Feb 23, 2026
AI
AI Copilots in SaaS: Revolutionizing Customer Support
Feb 23, 2026
AI
AI-Driven Enterprise Support: The Future of Agent Teams
Feb 23, 2026
AI In The News
AI-Enhanced Cybercrime: Navigating New Threats in 2026
Feb 23, 2026
AI In The News
AI-Driven Support Ops: Trends and Tools for 2026
Feb 23, 2026
AI
AI's Role in Modernizing Support Operations in 2026
Feb 23, 2026
AI
AI-Powered Customer Support: The Competitive Edge
Feb 23, 2026
AI
AI Industry Rivals Partner on New Startup Accelerator in Paris
Feb 23, 2026
AI In The News
Boost SaaS User Engagement with Reddit and AI in 2026
Feb 23, 2026
User Engagement
Google Gemini 3.1 Pro and AI Support: What SaaS Teams Should Watch
Feb 23, 2026
AI
Optimizing AI Copilots for Efficient SaaS Support
Feb 23, 2026
AI
Revolutionizing Bug Tracking with AI-Powered Automation
Feb 20, 2026
AI
AI Chatbot Analytics: Measuring Success in 2026
Feb 20, 2026
AI
AI Chatbots: Unlocking New Analytics for SaaS Success
Feb 20, 2026
AI
What AI Digital Twins in Diabetes Management Can Teach SaaS Teams
Feb 20, 2026
AI
How AI-Driven Bug Triage Enhances Software Quality
Feb 20, 2026
Engineering
AI-Enhanced Cybersecurity: Navigating New Frontiers
Feb 20, 2026
AI
Customizing AI Chatbots to Match Your Brand Voice
Feb 20, 2026
AI
9 game-changing ways to harness the power of AI in customer support
Feb 16, 2026
AI
Harnessing X for Real-Time Customer Feedback in 2026
Feb 16, 2026
Product Features
AI Chatbots and Ads: OpenAI vs Anthropic Showdown
Feb 11, 2026
AI In The News
AI Support Agent Management: How SaaS Teams Govern AI Agents
Feb 11, 2026
AI
The Rise of AI-Powered Voice Assistants in SaaS Support
Feb 11, 2026
AI
GPT-5.3-Codex, AI Coding, and Cybersecurity: Practical Takeaways
Feb 11, 2026
AI
Agentic AI Customer Support Automation: Are You Solving or Annoying?
Feb 4, 2026
AI
Agentic AI Security Risks: How SaaS Teams Should Review Open-Source Agents
Feb 4, 2026
AI
Stop Treating AI Chatbots as Widgets: Build Real Support Agents
Feb 4, 2026
AI
AI Chatbot Recovery Strategies: How SaaS Teams Win Back Trust Fast
Feb 4, 2026
User Engagement
Recovering from AI Chatbot Customer Support Failure: Tactical Steps for SaaS Leaders
Feb 4, 2026
AI
Why AI-Only Support Is Failing: Lessons for the AI Customer Support Hybrid Model
Feb 4, 2026
AI
AI Support Agent Limitations: Why Complex Issues Still Need Humans
Feb 4, 2026
AI
AI Customer Support Failures: Backlash, Liability, and Lessons for 2026
Feb 4, 2026
AI
AI Support Human Handover Best Practices: Why Human Escalation Still Matters
Feb 4, 2026
Product Features
Why Most AI Support Fails at Recovery and How Human Handoffs Fix It
Feb 4, 2026
AI
Not Just a Chatbot: How Autonomous AI Agents Are Quietly Transforming Support
Feb 4, 2026
AI
Beyond Resolution Rates: Measuring AI Support Quality That Matters
Feb 4, 2026
AI In The News
Proactive AI Agents for Customer Support: Beyond Cost Cutting
Feb 4, 2026
AI
Agentic AI Customer Support: 2026's Big Shift in Helpdesk Automation
Jan 29, 2026
AI In The News
Why Agentic AI Is Redefining Customer Support in 2026
Jan 29, 2026
AI In The News
Agentic AI in Customer Support: Why 2026 Is a Breakout Year
Jan 29, 2026
AI In The News
AI Chatbots for Customer Support: How Agentic AI Is Transforming CX in 2026
Jan 29, 2026
AI In The News
AI Agents in Customer Support: Why 2026 Is the Breakout Year
Jan 29, 2026
AI In The News
AI Customer Support Automation in 2026: Agentic Trends, Risks & Governance
Jan 29, 2026
AI In The News
AI Customer Support Trends 2026: Agentic Automation & Hybrid Workflows
Jan 29, 2026
AI In The News
Agentic AI Customer Support: 2026's Big Shift in SaaS Service
Jan 27, 2026
AI In The News
AI in Customer Service 2026: Emerging Trends, Use Cases, and the Hybrid Future
Jan 27, 2026
AI In The News
AI in Customer Service and Product Intelligence: Top 2026 Trends & How Gleap Closes the Loop
Jan 27, 2026
AI In The News
AI Customer Support Automation: How Agents Reshape Service in 2026
Jan 27, 2026
AI In The News
AI Customer Support Automation: Trends, Data & ROI in 2026
Jan 27, 2026
AI In The News
AI Customer Support Automation: Why Multichannel, Agentic AI Is Transforming SaaS CX in 2026
Jan 27, 2026
AI In The News
The Ultimate Guide to AI Customer Experience in 2026
Jan 13, 2026
AI
From AI Copilots to AI Orchestrators: How Agentic Workflows Are Quietly Rewriting Multichannel Customer Support
Jan 8, 2026
AI In The News
From Chatbots to AI Orchestrators: Designing an Agent-Centric CX Stack for 2026 and Beyond
Dec 15, 2025
AI In The News
Agentic AI is Here: The End of the Support Ticket as You Know It
Oct 29, 2025
AI
10 Key Metrics to Track for Your Mobile App
Jul 29, 2025
Engineering
6 Most Important Learnings from Working with the #1 Hunter on our Product Hunt Launch
Jul 29, 2025
For Startups
7 Best Practices To Help You Build Better Mobile Apps
Jul 29, 2025
Engineering
5 Software Bugs That Made History
Jul 29, 2025
Engineering
7 Steps to Successfully Publish on the Apple App Store
Jul 29, 2025
Engineering
9 Key Metrics to Monitor Website Performance
Jul 29, 2025
Engineering
Crafting Email Templates: Engage Prospects and Customers with Gleap
Jul 29, 2025
User Engagement
Dogfooding: Who Does It Best and Why You Should Try It, Too
Jul 29, 2025
Product Features
Getting Started with User Acceptance Testing (UAT)
Jul 29, 2025
User Engagement
Gleap Receives the Born Global Champion Award 2023
Jul 29, 2025
Company News
How Gleap Connects WhatsApp, Email, Facebook Messenger, and Instagram in One Multichannel Platform
Jul 29, 2025
Product Features
How to Build an AI Chatbot Using LangGraph.js
Jul 29, 2025
AI
How to Improve Your App Quality
Jul 29, 2025
Engineering
How to Name Your Chatbot and Why Ours Is Called Kai
Jul 29, 2025
AI
How to Professionally Handle Dissatisfied Customers
Jul 29, 2025
User Engagement
How to Style Your Gleap Widget
Jul 29, 2025
Product Features
How to Submit Your App to the Google Play Store in 2021
Jul 29, 2025
Engineering
How We Dogfood at Gleap
Jul 29, 2025
Product Features
How We Got Our First 10 Customers
Jul 29, 2025
For Startups
How We Reached $10K MRR: One Year, Countless Lessons
Jul 29, 2025
For Startups
Rebranding Party: Bugbattle becomes Gleap
Jul 29, 2025
Company News
Strategies for Agile Bug Tracking in Scrum
Jul 29, 2025
Engineering
Software Testing Isn’t Just for Finding Bugs
Jul 29, 2025
Product Features
Supercharge Your Workflow with Gleap's Zapier Integration
Jul 29, 2025
Tools Integrations
Our Takeaways from Web Summit 2022
Jul 29, 2025
Company News
The Difference Between Alpha and Beta Testing
Jul 29, 2025
Product Features
The Mistakes We Made: Falling into the Featuritis Trap
Jul 29, 2025
For Startups
Types of Bugs to Keep in Mind While Testing
Jul 29, 2025
Engineering
Ultimate Software Tools for Startups: Save Time and Money
Jul 29, 2025
For Startups
We’ve Got 99 Problems But a Bug Ain’t One
Jul 29, 2025
Company News
What Is a Tester & Why Should You Care About Software Testing?
Jul 29, 2025
Product Features
Why PM Tools Don’t Do the Trick for Bug Reporting
Jul 29, 2025
Tools Integrations