CRS, an ERP software provider, needed to move away from a WordPress-based documentation setup that kept creating backend work for the team. Their support articles were hard to maintain, customers still called with questions that should have been answered in docs, and developers were spending time fixing the help center instead of improving the ERP product.
After testing several support and documentation tools, CRS chose Gleap for the speed of the migration, the cleaner writing experience, and the responsiveness of the Gleap team. The team was able to preserve article text from the previous system, then rebuild the help center with a Notion-style editor that made documentation easier to create and maintain.
Gleap gave CRS a more stable support environment and a base for future self-service. The team has created more than 100 article collections, removed the constant worry about documentation downtime, and opened a path toward broader ticketing and support workflows in the same platform.
