Partfox connects buyers and manufacturers in the CNC industry. The team wanted to support users, build a strong help center, collect feedback, and add onboarding experiences, but their previous customer communication platform made every new feature, seat, and survey feel like another budget decision.
The tipping point was user research. A survey meant for thousands of active users had to be capped at 200 responses to avoid additional costs, and only 20 people replied. Partfox needed a support and engagement platform that let the team experiment without worrying about hidden fees.
Gleap gave Partfox live chat, AI support, bug reporting, feature requests, product tours, checklists, and surveys in one place. The setup moved quickly: within 10 days, the team had Gleap fully integrated with custom data and could include more people without buying extra seats.
The result is a more flexible user engagement motion. Partfox can collect feedback with less friction, use AI and private help center content to answer common questions, and build future onboarding experiments without the financial constraints that slowed the team before.
