Salesforge was growing quickly, and its previous customer communication tool was starting to slow the team down. Per-seat pricing made it expensive to invite developers, sales, and customer success into customer conversations, while unreliable notifications meant customers could miss important replies.
Gleap gave Salesforge a single workspace for the whole company. Contacts and help center articles were imported in minutes, the full setup took less than a day, and the customer-facing experience stayed familiar enough that the migration did not create friction for users.
With support, roadmap requests, news, outreach, and Slack collaboration in one place, Salesforge can handle 60 to 70 daily support tickets with better visibility across the company. Reliable notifications help the team meet a sub-two-minute SLA, while reporting gives managers a clearer view of performance and KPIs.
