Tridonic builds smart and sustainable lighting systems. The team wanted to reduce manual communication work, consolidate feedback channels, and replace a survey setup that required too much manual analysis and reporting.
Gleap was introduced in stages. First, email communication became a centralized ticketing workflow. Later, Tridonic added AI chat to create a stronger self-service foundation. The team also brought survey and feedback work into Gleap so results could be easier to analyze and act on.
Today, Tridonic uses Gleap as a central dashboard for customer interactions, ticket routing, surveys, AI support, product tours, and tooltips. Instead of switching between separate tools, the team can manage settings, reports, and support workflows from one place.
The next step is deeper automation. Tridonic plans to keep expanding AI-powered support with richer product information, personalized recommendations, and more autonomous handling for customer inquiries.
